verified_user Warranty & Quality

Service Warranty Policy

Last Updated: June 4, 2026 | Effective Date: June 4, 2026

1. The 60 Days Service Warranty

At RO Service Wala (by Water Smith), customer satisfaction and service quality are our primary goals. To ensure peace of mind, we back our repair and maintenance jobs with a dedicated 60-day service warranty:

Standard Warranty Committment:

“No visit/service charge for the same reported problem within 60 days, subject to invoice/service terms.”

2. Specific Exclusions & Charges

While visit and repair labor are covered under the 60-day window for the same issue, the following parameters define what is excluded:

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Parts & Consumables Extra

If any part, filter, membrane, consumable, fitting, or replacement item is required to fix the system, the customer pays that charge unless covered by specific invoice/plan terms.

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Unrelated Issues / No Defect

If our technician visits and no related service-warranty problem is found (e.g. source water is turned off, power plug is loose), or if the customer calls for a different issue, standard visit charges apply.

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RO Installation Services

RO Installation services carry workmanship and connection-alignment support as per invoice terms, rather than the broad 60 Days Service Warranty.

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Annual Contracts (AMC)

AMC contracts follow their own specific plan terms (Silver, Gold, or Platinum) which govern spare part inclusion, periodic service visits, and membrane coverage.

3. Voiding of Warranty

The 60 Days Service Warranty shall become null and void under the following circumstances:

  • cancel Tampering, modification, or repair of the RO system by any third-party technician or unauthorized personnel after our visit.
  • cancel Physical damage, water damage to electrical components due to customer negligence, or power fluctuations (high voltage burnouts).
  • cancel Running the RO pump dry due to a lack of source tap water supply, causing mechanical failure.

4. How to Claim Warranty Support

To claim support under the 60 Days Service Warranty, you must present a valid **GST Invoice** issued for the service job. Contact our centralized desk with your invoice number and registered mobile number, and we will schedule a priority follow-up visit.

contact_support Need Follow-up Service?

Our support team is available 9:00 AM – 7:00 PM, 7 days a week, to handle warranty follow-ups:

mail help@roservicewala.com

call Phone: 7011320983