Refund & Cancellation Policy
Last Updated: June 4, 2026 | Effective Date: June 4, 2026
1. Overview
Website bookings are request-based, and no advance payment is currently collected through the website. If a booking is cancelled before technician dispatch, no Visit/Service Charge applies. Once the technician reaches the customer location for inspection or service, the ₹99 Visit/Service Charge applies.
2. Cancellation & Visit Fee Policy
Depending on when a booking request is cancelled, the following terms apply:
Before Technician Dispatch
Cancellations requested before a technician is dispatched incur no Visit/Service Charge and may be rescheduled to a future date.
After Technician Arrival
Once a technician reaches the customer location for inspection or service, the ₹99 Visit/Service Charge applies.
3. Refund Processing
Approved refunds are processed back to the original payment method. The verification and transfer typically take 5 to 7 business days to reflect in your bank account, card statements, or wallet, depending on your bank's processing cycles.
4. Part Replacement and Spares
Charges for components, filters, membrane kits, electrical elements (pumps/SMPS), or structural fittings that are purchased and installed during a service visit are non-refundable once installed and verified by the technician.
5. Disputes & Support
If you believe you have been charged incorrectly or wish to appeal a cancellation fee, please contact our support team. We value our customer relationships and aim to resolve all payment queries within 24-48 business hours.
contact_support Contact for Refund Support
To cancel a booking or enquire about a refund, reach us at:
mail info.roservicewala@gmail.com
call Phone: 7011320983