Privacy Policy

1. Introduction

Welcome to RO Service Wala (operated by Water Smith). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or book our doorstep services.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you request a service, submit a booking form, or contact us. This includes:

3. How We Use Your Data

We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent. Specifically, we use it to:

• check_circle Assign doorstep technicians to fulfill service visits and process booking requests.
• check_circle Send updates, confirm time slots, and dispatch service notifications via WhatsApp, call, or SMS.
• check_circle Generate valid GST invoices and process payments (Prepaid/COD).
• check_circle Improve website experience, measure traffic performance, and run optimized ad campaigns.

4. Sharing Your Information

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We share your data with:

• group Service Technicians: Dispatched field engineers receive your address and contact details to carry out maintenance.
• dns Backend & CRM Tools: Secure hosting and customer relationship platforms (like Supabase) to manage bookings.

Note: We do not sell or rent your personal information to third parties for marketing purposes.

5. Cookie Preferences

We use cookies to analyze web traffic and personalize your online experience. You can accept or deny non-essential cookies via our Cookie Consent Popup. If you block non-essential cookies, certain parts of the site (like estimators or custom layouts) will still work under essential session settings.

6. Data Security

We implement appropriate technical and organizational security measures to protect the safety of your personal information. However, please remember that no transmission over the internet can be guaranteed 100% secure, so access our services within a secure environment.